Privacy Policy

Last updated: 23 September 2026

BetaHouse is operated by Dalby Consulting Limited (Company No. 05411665). We respect your privacy and are committed to protecting the personal information we hold about prospective, current and former tenants and other people who contact us.

Who is responsible for your information?

Dalby Consulting Limited is the data controller for the personal information described in this policy.

Dalby Consulting Limited
Beta House
Laser Quay, Culpeper Close
Medway City Estate
Rochester, Kent ME2 4HU

For privacy enquiries, please email contact@betahouse.co.uk.

Information we collect

Depending on your relationship with BetaHouse, we may collect and hold information including:

• your name and contact details, including email address, telephone number and postal or business address;
• your business or company name;
• information provided when you enquire about a Fixed Desk or Private Office;
• information required to prepare and administer your rental agreement;
• correspondence between you and BetaHouse;
• invoices and records of payments made to us; and
• other information you choose to provide when communicating with us.

We normally receive this information directly from you.

How we use your information

We use personal information where necessary to:

• respond to enquiries and discuss workspace availability;
• take steps towards entering into a rental agreement;
• provide and administer your workspace and our relationship with you;
• communicate with you about BetaHouse and matters relating to your tenancy;
• raise invoices and maintain payment and accounting records;
• maintain appropriate business and financial records; and
• comply with our legal, regulatory and accounting obligations.

Our lawful bases for using personal information will depend upon the purpose. These principally include taking steps at your request before entering into a contract and performing our contract with you, complying with our legal obligations, and our legitimate interests in operating and administering BetaHouse effectively. Where we rely on legitimate interests, we consider whether those interests are proportionate and compatible with your rights and interests.

Who we share information with

We do not sell your personal information.

Where necessary, information may be shared with organisations that help us operate BetaHouse and meet our legal and financial obligations. These may include:

• our accounting software provider;
• our accountants and auditors, who may access relevant invoices, payment records and accounting information;
• our email and IT service providers, including our email hosting provider, LCN.com;
• our bank and other payment or financial service providers where necessary; and
• professional advisers, regulators, public authorities or law enforcement bodies where disclosure is required or permitted by law.

Our accountants and auditors do not routinely receive copies of tenant rental agreements.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and regulatory requirements.

As a general policy:

• general enquiries that do not result in a tenancy may be retained for up to 2 years;
• rental agreements and general records relating to former tenants may normally be retained for up to 6 years after the tenancy or business relationship ends; and
• invoices, payment information and accounting records will normally be retained for at least 6 years, or longer where required by law.

Information may occasionally be retained for longer where there is a legitimate legal or business reason to do so. We periodically review the information we hold and securely delete information that is no longer required.

Our website and cookies

The BetaHouse website does not currently use analytics, advertising or tracking cookies.

We do not currently use website forms to collect personal information. If you contact us using the telephone number or email address shown on our website, the information you provide will be handled as described in this policy.

Our Contact Us page contains a link to Google Maps to help visitors obtain directions. Google Maps is a separate third-party service and is only accessed when you choose to follow that link.

If we introduce analytics, tracking technologies or other services that materially change how information is collected through the website, we will update this policy and, where required, provide appropriate cookie information or controls.

Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to those who need it for legitimate business purposes.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to ask us for access to your information, to correct inaccurate information, to erase information in certain circumstances, to restrict its use, to object to certain processing and, where applicable, to receive information in a portable format.

Where we rely on legitimate interests, you have the right to object to processing in certain circumstances.

To exercise your rights or ask a question about how we use your personal information, please email contact@betahouse.co.uk.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Further information is available at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. The latest version will always be published on this website.